One of the key aspects of high-quality property management is conducting performance reviews that will help your staff identify their strength and weaknesses so they can better contribute to your overall operation.
As a company that specializes in golf course management and hospitality management, KemperSports stresses the importance of properly conducted performance reviews for your property management staff. In this post, KemperSports will discuss the purpose of performance reviews, how to prepare for a performance review, and how to conduct a performance review. Purpose for Performance Reviews Performance reviews serve as a consistent approach to employee-employer interaction and provide a forum for positive recognition and constructive criticism that is intended to be mutually beneficial to all parties involved. Most of the time performance reviews are conducted consistently on an annual or semi-annual basis to ensure staff members are optimized for success. Taking a consistent approach provides the opportunity to set expectations and review every staff in the same manner with the other staff members. Performance reviews give managers a chance to relay important overall messages about the direction of the company to each and every employee. As a manager, it’s important to have goals and objectives entering each round of performance reviews so that you can make sure your employees are walking away with the information they need to thrive in their roles. At its core, performance reviews are important because they give managers the chance to discuss what is expected of each employee and give quality feedback on their performance up until that point. Preparing for Performance Reviews There are several steps managers can take to prepare for a performance review and the discussion they’re going to have with their employees. Preparing for performance reviews in advance is an important step to take toward making sure your performance reviews go smoothly and accomplish what they’re intended to. A couple of weeks before an employee’s annual performance review is a good time to start preparing. This begins with setting a time and a date for the meeting and sending the self-evaluation form to the employee. But managers can also prepare by establishing what they want their employees to leave knowing and finding ways to make the discussion a two-way conversation. Other tactics managers can use to prepare for performance reviews include: reading previous performance reviews; review job description; review customer feedback about employee, read the employee’s self-evaluation. Conducting Performance Reviews When conducting a performance review, it’s important to keep several key things in mind. Managers should stay focused on the purpose of the review and allow the employee to lead the parts of the discussion. Also, be sure to align the review with the company’s core values. For example, KemperSports performance reviews are designed around Service, Integrity, Relationships, Creativity, Loyalty, and Financial Discipline. When it comes time to actually sit down and have a performance review with an employee, managers should start by welcoming the employee and making them feel comfortable. Keep in mind throughout the discussion that it is meant to be a two-way conversation and allow the employee to talk when they have something to say. Listen to your employees and take notes of important information you gather. Ask questions if you wish for your employee to elaborate more on a particular matter. Be sure to emphasize the employee’s strengths at some point in the conversation, and try to come up with some ways to resolve any problems or issues that there may be.
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